Privacy Policy

Last updated: April 2026

1. Information We Collect

We collect information you provide when creating an account (name, email, role), sending inquiries (name, email, phone if provided, message content), and making payments (processed by third-party payment providers — we do not store card details). We also collect usage data such as pages visited, device type, and browser information through analytics tools.

2. How We Use Your Information

Your information is used to: provide and improve the Platform; facilitate communication between students and educators; process bookings and payments; send account-related notifications; analyse usage to improve our service.

3. Cookies & Analytics

We use cookies and similar technologies to maintain your session, remember preferences, and gather analytics data. We use Microsoft Clarity for session analytics. You can control cookie settings through your browser.

4. Data Sharing

We do not sell your personal data. We share information only with: course providers (limited to inquiry details necessary for service delivery); payment processors (to process transactions); analytics providers (anonymised usage data). All third parties are bound by confidentiality obligations.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. You may request account deletion at any time by contacting hello@nexu-learn.com.

6. Your Rights (PDPO)

Under Hong Kong's Personal Data (Privacy) Ordinance (PDPO), you have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your data. To exercise these rights, contact hello@nexu-learn.com.

7. Security

We implement industry-standard security measures to protect your data, including encrypted data transmission, secure authentication, and regular security reviews.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a notice on the Platform.

9. Contact

For questions about this Privacy Policy or your personal data, contact us at hello@nexu-learn.com.